Terms of Service

Last updated: June 2026

These Terms of Service ("Terms") govern your use of ARKIVE's website and services. By placing an order or using our services, you agree to these Terms.

1. Our Service

ARKIVE creates custom sculptural artifacts based on photographs you provide. Each artifact is a handcrafted, one-of-a-kind physical item. The final physical product may vary slightly from the AI-generated concept preview shown during the creation process.

2. Orders and Payment

All prices are in USD and are subject to applicable sales tax
Payment is processed securely by Stripe at the time of order
Your order is confirmed once payment is successfully processed
We reserve the right to cancel orders we cannot fulfill, with a full refund

3. Production and Delivery

Production typically takes 2–3 weeks after your order is confirmed
Delivery within the United States is included in the product price
Estimated delivery times are not guaranteed; delays may occur due to manufacturing or shipping factors outside our control
We will notify you by email as your artifact progresses through production

4. Returns and Refunds

            Custom-Made Items: Because each artifact is created specifically for you using your photos,
            we are unable to accept returns or exchanges for reasons other than defects or damage during shipping.
        

Damaged or defective items: Contact us within 7 days of delivery with photos of the damage. We will replace or refund at our discretion.
Cancellations: You may cancel your order within 24 hours of placing it for a full refund. After 24 hours, production may have already begun and cancellations cannot be accommodated.
To request a refund or report an issue, contact us at studio@arkivedesign.com

5. Your Photos and Content

You represent that you have the right to share the photos you upload — either you took them or have permission from the subjects
You grant ARKIVE a limited license to use your photos solely to create your artifact
We will not use your photos for marketing without your explicit written consent
You remain the owner of your photos

6. AI-Generated Concepts

The design concepts shown during the creation process are AI-generated previews and may differ from the final physical artifact. The AI concept is used as a design guide — it does not represent a photorealistic preview of the final product.

7. Acceptable Use

You may not use our services to create artifacts from photos that:

Depict content that is illegal or violates the rights of others
You do not have the right to use
Contain sexually explicit or hateful content

We reserve the right to refuse any order that violates these guidelines.

8. Intellectual Property

ARKIVE retains ownership of the design process, software, and AI systems used to create your artifact. You own the physical artifact and the photos you provided.

9. Limitation of Liability

To the maximum extent permitted by law, ARKIVE's liability for any claim arising from these Terms or your use of our services is limited to the amount you paid for your order.

10. Governing Law

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles.

11. Contact

Questions about these Terms? Contact us at studio@arkivedesign.com.

These Terms apply to all purchases and use of ARKIVE services at arkive.co.